The FineCal Group (representing FineCal Distributors, FineCal (Cymru), FineCal Labels, Gibbon FineCal Ltd & FineCal Environmental Ltd) is dedicated to promote your satisfaction when dealing with us. Contact can be made by email, post or telephone especially if you feel there are comments or helpful suggestions you would like to make. 

Email us on: quality@finecal.co.uk

Write to us at our postal address: FineCal Distributors, Temple Trading Estate, Cole Road, Bristol BS2 0UG.

Telephone us on: 0117 971 1111 (choose one of the 4 options given in order to speak to the correct  department) or you can Fax us on: 0117 977 2326.

Using our on-line store:

It's simple to purchase from us. Merely browse the various categories if you have an idea what you're looking for or if not, you can enter words in the Search box to help you locate the product. If you wish to explore a price band option, then the Price Range slide bar will help you. Once you have decided on your selection and entered quantities required, you can checkout. Finally a little more information will be needed and of course, a choice of how you wish to pay..

When you receive our order acknowledgement, you will know that we have received your on-line purchase and that the procurement process is in hand. Finally, our invoice will be raised to cover what you have already paid for and be an indication that your payment has been settled in full.

If there are any queries, e.g. an error within the prices shown; inability to supply a certain product; or establishing if an alternative is acceptable, we will either ring or email you accordingly.

It is important to realise that FineCal can only suggest products and not recommend specifics as we have no control or understanding of your precise manufacturing procedures or uses. Therefore if product alternatives are offered, or if you do purchase on-line without speaking to us first, it is your responsibility to ensure the goods are suitable for your requirements. Where possible, you can find specification sheets within the information tabs as well as descriptions in order to assist you if you are not too sure. But we do stress, if you are unsure, please email us or telephone - we'll be only to glad to help.

This does not affect your statutory rights.

Important:
Shipping & handling Orders valued at less than £125 net (without VAT included) will be charged £7.50* plus VAT carriage per delivery.
* As part of our new website launch - subject to change at a later date.

Orders** valued at £125 net minimum will be delivered free of charge to any location on the U.K. mainland. Northern Ireland and islands such as Channel Islands, Scottish Isles / Highlands etc may be subject to a charge. Please check at time of placing your order.
**If you order bulky items such as Bubble, Foam or Corrugated rolls / materials, we will contact you before processing your order to clarify how we will dispatch the goods. These may be subject to delivery charges.

Other areas or countries will be subject to shipping charges relevant to the time of sales. As the on-line purchase facility is really designed for the UK mainland only, we will forward your a pro-forma invoice for settlement. Once this has been done and processed, then the products will be dispatched.
NB: If there are goods required abroad and they consist of certain product types (e.g. adhesives), then additional charges to cover extra packing / insurances may be included as directed by the shipping agents.

For all orders directly from the website, the UK VAT rate will be applied. For orders outside the UK mainland, please contact us.

Guarantee:
If any of the goods supplied or processed by or on behalf of FineCal prove to be defective in material or workmanship FineCal will endeavour to replace the goods or offer a refund. FineCal takes no responsibility in being liable for products supplied for more than the cost of or price paid by the buyer. Generally, FineCal will not be responsible for consequential or otherwise howsoever caused or occasioned and this undertaking is given in place of and excludes all other warranties and conditions whatsoever whether expressed or implied by Statute or Common Law in so as far and to the extent that it is lawful to exclude them.