Privacy Policy

This policy explains how your personal information will be treated when you access the FineCal website.

What information do we collect?

We do not collect any personal identifying information without your knowledge when you visit our site. If you wish to use our call back service we will collect certain information such as your name and telephone number. We will collect further information if you contact us with comments or specific requests.

How do we use your information?

The personal identifying information is used to call you back as requested by you. The cookies information is used to help us understand more about how our website is used and to improve our site. We will not supply your name and address to any third party without your consent except where required to do so by law.

Safeguard of Information

We regularly review our security standards and procedures to help prevent unauthorised access to personal information, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. We neither store credit card details nor do we share customer details with any 3rd parties whatsoever.

Access to your personal information

You have the right to request a copy of the personal information FineCal holds about you and to have any inaccuracies corrected. Please address requests in writing to the Data Protection Officer, FineCal Distributors, Temple Trading Estate, Cole Road, Bristol, BS2 0UG


GDPR Privacy Notice 

FineCal will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, address, email, phone number.

Why we need your data

We need to know your basic personal data in order to provide you with invoicing, order updates, quotations & related product information. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with your data

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep your data

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 2 years. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What we would also like to do with your data?

We would however like to use your name, email address & contact number to inform you of our future offers and similar products, manage your account professionally, inform you of what’s new within FineCal & send information relating to new products that have been design to benefit your industry. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or our website. 

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.

The DPO for FineCal is Nick Searle and he can be reached on dataprotection@finecal.co.uk If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/.